Due to very high rainfall, Recently, many areas have been affected by flooding. Floods certainly disrupt daily life. In order to help its consumers, PT Hyundai Motor Indonesia (HMID) officially launched the "Hyundai Cares for Floods" program as part of Hyundai's commitment to help customers affected by floods that occurred in several regions in Indonesia. This program also aims to provide convenience for customers through various additional services.
SungJong Ha, President Director HMID, say, “This initiative is part of Hyundai's global commitment and efforts to prioritize customer-focused services. We want to provide support with all the efforts we can.”
Pelanggan dengan mudah dapat memperoleh layanan program “Hyundai Peduli Banjir” dengan melakukan langkah-langkah berikut.
Reservation, where customers can make reservations via the Hyundai Call Center at 0-800-1-878-878 or contact the nearest dealer around where they live. Pickup Scheduling, Customers will be scheduled for towing or towing services, and the Hyundai team will immediately visit the agreed location.
Service Process, The Hyundai dealer will confirm the customer's request and the technician will start work. Solution, where the customer will complete the payment with the applicable cost-saving offer.
“Melalui program ini, We really hope to be able to ease the burden on customers, especially those affected by this difficult time. The role that Hyundai wants to play is more than an automotive company, we also have an important role for society, and as a company that has the vision of "Progress for Humanity", tambah SungJong Ha.”
There is 18 HMID dealer network in Java and Bali participating in this program, like: Hyundai Simprug, Hyundai Serpong, Hyundai Ciputat, Hyundai Cibubur, Hyundai Sunter, Hyundai Kalimalang, Hyundai Cilandak, Hyundai Pancoran, Hyundai Sawah Besar, Hyundai Soekarno Hatta, Hyundai Cihampelas, Hyundai Cirebon, New Hyundai Solo, Hyundai Adisucipto, Hyundai Wing, Hyundai Gubeng, Hyundai Waru, and Hyundai Gatot Subroto Bali.
“Melalui “Hyundai Peduli Banjir”, we want to ensure that customers do not have to worry about the immediate impact of a flooding situation on their car. We designed this program to be easily accessible to Hyundai customers,” tambah Putra Samiaji, Head of Service Department HMID.
Previously, Hyundai has also launched the “Hyundai Comes Anywhere” service program as a mobile service program. Hyundai Comes Anywhere” can provide service support up to 17 service options, i.e. on battery, belt, rem, clutch & transmission, the door & window, machine, exhaust, filter, fluids and lubricants, and other important parts.
This service also has additional services for interior and exterior vehicle cleaning and washing. “Hyundai Datang ke Mana Saja” juga memberikan layanan khusus bagi pelanggan mobil listrik atau EV dengan memberikan gratis mobil charging service selama masa garansi (applies to certain regions).
Besides that, Hyundai also provides other regular after-sales services, like:
- ● Free Roadside Assistance during the warranty period (does not apply to force majeure or accidents)
- ● Free Maintenance Fee up to 5 year / 75.000 Km with service interval 15.000 Km or every 12 month (maximum 6x service)
- ● Basic Warranty (bumper to bumper) 3 Year / 100.000 Km
